OPERATIONS SUPERVISOR P/T
$15.00 per hour
KIND OF WORK PERFORMED: Under general direction of the
Assistant Manager-Fixed Route, effectively supervises fixed route and community
shuttle bus operators engaged in daily bus operations. Performs work in the
field monitoring transit equipment and operations.
EXAMPLES OF WORK:
(not intended to be all inclusive)
Supervises daily bus operations and Operators
in their performance, safe driving techniques, schedule
adherence, and passenger relations.
Maintains knowledge of all routes, detour
routes and adjusting schedules as needed.
Monitors bus and shuttle system operations at
scheduled time points. Check timeliness of stops, operator
driving habits and passenger loads. Prepares written reports of
Responds to and investigates accidents and
assists operators in filling out accident reports. Interviews
passengers or witnesses and obtains police reports. Conducts
follow-up in resolving customer complaints.
Responds to and assists operators with
emergencies including but not limited to unruly passengers, sick
or injured passengers, etc.
Processes passenger complaints and takes
corrective action within limits of delegated authority.
Reports rule violations and recommends
Operates any JTA car/bus/shuttle/trolley in
Coordinates with Dispatchers on operations
Responds to vehicle breakdowns or other
mechanical problems and attempts to correct minor breakdown
problems before calling a mechanic.
Removes operators from duty for just cause as
provided by the union contract or operator’s handbook.
Performs random checks of operator compliance
in properly completing vehicle inspection books, compliance with
safety rules, driving habits and on-time performance.
Monitors areas of construction that may pose
as safety hazards to vehicles or passengers.
Performs specific operator checks as requested
by Lead Operations Supervisor.
Assists or participates in various public and
customer relations activities as assigned.
Administers Breath Alcohol Test to drivers as
required under FTA regulations.
Communicates with co-workers, management, and
others in a courteous and professional manner.
Conforms with and abides by all regulations,
policies, work procedures, and instructions.
Conforms with all safety rules and
wearing/using all appropriate safety equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
Must have thorough knowledge of Duval county
street/road systems and familiarity with the effects of adverse
weather on street/road conditions.
Must have excellent work record including
attendance and job performance.
Must be able to identify, evaluate and resolve
operational problems in the field.
Must be able to direct and motivate
Knowledge of FTA or DOT drug regulations in
both substance abuse and alcohol recognition for reasonable
Ability to deal effectively with the public
and to resolve customer complaints in a tactful manner.
Ability to supervise and evaluate the work of
Ability to communicate effectively both orally
and in written form.
Ability to operate a bus.
High school diploma or GED and five years experience in the bus
transportation industry, Operator experience preferred. Must have working
knowledge of Dispatching and Radio operations. Previous management or
supervisory experience preferred. Must possess or be able to obtain a valid
state of Florida CDL Class “B” with Passenger endorsement license.
This job description in no way states or implies that these are the only duties
to be performed.
A review of this position has excluded the marginal functions of the position
that are incidental to the performance of fundamental job duties. All duties and
responsibilities are essential job functions and requirements and are subject to
possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent(s) will possess the abilities
and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise,
other than an “at will” employment relationship.
NOTE: Due to the nature of this work, employees in this position must comply
with all requirements of the Federal Transit Administration (FTA) regarding the
testing of safety sensitive employees for drug and alcohol use.